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Privacy Policy
Last Updated: January 30, 2026
Solar Panels London Ltd is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
1. Introduction
Solar Panels London Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains:
• What information we collect
• How we use your information
• Your rights regarding your data
• How we protect your information
• Who we share data with
Company Details:
Solar Panels London (SPL) Ltd
Company Number: 14360308
Registered Address: Cedars, Curzon Crescent, London, NW10 9SB
Email: sales@solar-panels-london.co.uk
Phone: 020 3026 5032
We are registered with the Information Commissioner's Office (ICO) and comply with UK GDPR and Data Protection Act 2018.
2. Information We Collect
When you request a quote or use our services, we collect:
• Contact Info: name, email, phone, address.
• Property Info: type, ownership, bedrooms, roof type.
• Energy Usage: bills, consumption, supplier, meter type.
• Preferences: solar system, budget, timeline.
• Survey Info: roof measurements, electrical details.
When you visit our site, we collect:
• Technical Info: IP address, browser, device.
• Cookies: we use cookies to enhance your experience.
3. How We Use Your Information
3.1 Providing Our Services
We handle quote requests, conduct home surveys, and design solar systems. Our team completes installations, processes DNO applications, and registers systems. We also offer customer support and manage maintenance.
3.2 Communication
We respond promptly to inquiries, send proposals, provide updates, and confirm appointments.
3.3 Marketing
We’ll keep you updated with our newsletter, inform you about new products, and share exclusive offers. You can opt out anytime.
3.4 Legal and Compliance
We comply with legal obligations, manage insurance claims, and protect against fraud.
3.5 Business Operations
We enhance our services by analyzing customer trends and managing finances.
4. Who We Share Your Data With
We only share your information when necessary and never sell your data.
We may share information if required by law:
• Court orders or legal proceedings
• Regulatory authorities (ICO, Trading Standards)
• Law enforcement agencies
• Tax authorities (HMRC)
If our business is sold or merged, your data may be transferred to the new owner, who must continue to protect it under this policy.
We Never:
✗ Sell your data to third parties• Regulatory authorities (ICO, Trading Standards)
✗ Share data for third-party marketing
✗ Transfer data outside UK/EEA without safeguards
5. How Long We Keep Your Data
We retain personal data only as long as necessary:
Quote Requests (No Installation):
• Retained for 2 years from last contact
• Then securely deleted unless consent given to retain longer
Completed Installations:
• Retained for 7 years after installation (warranty and legal requirements)
• MCS records: 7 years (regulatory requirement)
• Financial records: 7 years (tax/accounting requirements)
Marketing Consent:
• Until you unsubscribe or 3 years of inactivity
• Automatically removed from lists after 3 years no engagement
After retention periods, data is securely deleted or anonymized.
6. Your Data Protection Rights
Under UK GDPR, you have rights:
• Right to Access: Request your data copy via email. Response in 30 days.
• Right to Rectification: Correct info by contacting us. Immediate action.
• Right to Erasure: Request deletion via email. Cannot delete if legally required.
• Right to Restrict Processing: Limit data use by emailing us.
• Right to Data Portability: Get data in CSV or PDF format.
• Right to Object: Object to processing via email or unsubscribe.
• Right to Withdraw Consent: Unsubscribe or email us for removal.
• Right to Complain: Contact ICO at ico.org.uk or 0303 123 1113.
To Exercise Rights: Email sales@solar-panels-london.co.uk with your details.
7. How We Protect Your Data
We implement appropriate technical and organizational measures
Data Breach Protocol:
If a breach occurs, we will:
• Notify the ICO within 72 hours (if required)
• Notify affected individuals without undue delay
• Take immediate action to contain and remedy the breachs)
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