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Privacy Policy
Last Updated: 7 September 2026
Solar Panels London Ltd is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
1. Introduction
Solar Panels London Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains:
• What information we collect
• How we use your information
• Your rights regarding your data
• How we protect your information
• Who we share data with
Company Details:
Solar Panels London (SPL) Ltd
Company Number: 14360308
Registered Address: Cedars, Curzon Crescent, London, NW10 9SB
Email: sales@solar-panels-london.co.uk
Phone: 020 3026 5032
We are registered with the Information Commissioner's Office (ICO) and comply with UK GDPR and Data Protection Act 2018.
2. Information We Collect
When you request a quote or use our services, we collect:
• Contact Info: name, email, phone, address.
• Property Info: type, ownership, bedrooms, roof type.
• Energy Usage: bills, consumption, supplier, meter type.
• Preferences: solar system, budget, timeline.
• Survey Info: roof measurements, electrical details.
When you visit our site, we collect:
• Technical Info: IP address, browser, device.
• Cookies: we use cookies to enhance your experience.
3. How We Use Your Information
3.1 Providing Our Services
We handle quote requests, conduct home surveys, and design solar systems. Our team completes installations, processes DNO applications, and registers systems. We also offer customer support and manage maintenance.
3.2 Communication
We respond promptly to inquiries, send proposals, provide updates, and confirm appointments.
3.3 Marketing
We’ll keep you updated with our newsletter, inform you about new products, and share exclusive offers. You can opt out anytime.
3.4 Legal and Compliance
We comply with legal obligations, manage insurance claims, and protect against fraud.
3.5 Business Operations
We enhance our services by analysing customer trends and managing finances.
4. Who We Share Your Data With
We only share your information when necessary and never sell your data.
We may share information if required by law:
• Court orders or legal proceedings
• Regulatory authorities (ICO, Trading Standards)
• Law enforcement agencies
• Tax authorities (HMRC)
If our business is sold or merged, your data may be transferred to the new owner, who must continue to protect it under this policy.
We Never:
✗ Sell your data to third parties
✗ Share data for third-party marketing
✗ Transfer data outside UK/EEA without safeguards
5. How Long We Keep Your Data
We retain personal data only as long as necessary:
Quote Requests (No Installation):
• Retained for 2 years from last contact
• Then securely deleted unless consent given to retain longer
Completed Installations:
• Retained for 7 years after installation (warranty and legal requirements)
• MCS records: 7 years (regulatory requirement)
• Financial records: 7 years (tax/accounting requirements)
Marketing Consent:
• Until you unsubscribe or 3 years of inactivity
• Automatically removed from lists after 3 years no engagement
After retention periods, data is securely deleted or anonymised.
6. Your Data Protection Rights
Under UK GDPR, you have rights:
• Right to Access: Request your data copy via email. Response in 30 days.
• Right to Rectification: Correct info by contacting us. Immediate action.
• Right to Erasure: Request deletion via email. Cannot delete if legally required.
• Right to Restrict Processing: Limit data use by emailing us.
• Right to Data Portability: Get data in CSV or PDF format.
• Right to Object: Object to processing via email or unsubscribe.
• Right to Withdraw Consent: Unsubscribe or email us for removal.
• Right to Complain: Contact ICO at ico.org.uk or 0303 123 1113.
To Exercise Rights: Email sales@solar-panels-london.co.uk with your details.
7. How We Protect Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
Data Breach Protocol:
If a breach occurs, we will:
• Notify the ICO within 72 hours (if required)
• Notify affected individuals without undue delay
• Take immediate action to contain and remedy the breach
Cookies and Similar Technologies
We use cookies and similar technologies on this website. Consent is managed by Cookiebot, a consent management platform provided by Usercentrics A/S. When you first visit, a banner asks whether you want to allow all cookies, deny them, or choose which types you allow. Statistics and marketing cookies stay switched off until you choose to allow them. We group cookies into four categories:
• Necessary: needed for the website and the consent banner to work. These are always active and do not require your consent.
• Preferences: remember choices you make, such as your cookie settings.
• Statistics: help us understand how visitors use the site. We use Google Analytics 4 (_ga, _ga_TTHFWB0HK6).
• Marketing: used to measure our advertising and to show relevant ads. We use Google Ads (_gcl_au, _gcl_aw) and the Meta pixel (_fbp).
You can change or withdraw your consent at any time using the small privacy icon in the bottom-left corner of any page. It reopens the cookie settings and shows a full, automatically updated list of the cookies in use, including who sets them and how long they last. We also use Google Consent Mode, so if you decline, Google's tags load without storing cookies or advertising identifiers on your device. We also set one first-party cookie of our own, spl_attr, which records how you reached our website — for example the search term or advertising campaign that brought you here — so we can see which marketing generates enquiries. It stores campaign and referral values, not your name or contact details, and expires after 90 days.
During your visit we also keep a short session-storage record of the page you arrived on and any campaign or advert reference contained in the link you used, so that if you send us an enquiry we know how you found us. Session storage is not a cookie, is deleted when you close your browser, and is used only to handle your enquiry.
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